GiantEaglePetRx CUSTOMER HELP CENTER Answers to Commonly Asked Questions.


Contact Us

Call Us Toll Free 888-320-1381
14540 NW 60th Ave. Miami Lakes, FL 33014
customer care Live Customer Care
Mon-Fri: 8am-7pm EST
Sat: 9am-5pm EST
fax 888-320-1383


Cancel or Change an order?

You can cancel your order if it has not been packed for shipping and a tracking number has not generated. Once you receive your tracking number the order cannot be cancelled and instead must be returned.

How to Return an Item?

To return your order, please contact us via email at or call toll free 888-320-1381. Our customer care department is open Monday – Friday 8am – 10pm EST

Our Customer Care Specialists will provide you with an RMA number. Please make sure you pack the item(s) with care and return it to us at:

GiantEaglePetRx - Returns
14540 NW 60th Avenue
Miami Lakes, FL 33014

Please clearly write the RMA Number on the OUTSIDE of the return box and place the packing slip that came with your order inside the box.

Is shipping cost refundable in case of a returned package?

No, shipping cost is not refundable.

Are Over-the-counter items refundable?

Yes, GiantEaglePetRx will take any UNOPENED OTC item bought within the last 30 days.

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