GiantEaglePetRx CUSTOMER HELP CENTER Answers to Commonly Asked Questions.


Contact Us

Call Us Toll Free 888-320-1381
14540 NW 60th Ave. Miami Lakes, FL 33014
customer care Live Customer Care
Mon-Fri: 8am-7pm EST
Sat: 9am-5pm EST
fax 888-320-1383


Where can I get Assistance if I am a New Customer?

If you are a new customer getting assistance is no problem. If you need help placing your order call us by phone at 888-320-1382 and our customer service team will gladly place your order. You can also e-mail us at

Product Availability

We hate to disappoint you, so we try very hard to make sure all items for sale on our website are in stock so we never run out what you and your pet needs. Despite our best efforts, we sometimes run out and for that we apologize for any inconvenience. If for some reason one of the products you purchase is on back-ordered or out of stock, we will ship the balance of your order and let you know the outstanding item has been cancelled. If you would like to be the first to know when the item is back in stock sign up to receive an email notification when the item is back in stock.

Canceling or changing an Order

You can cancel your order if it has not been packed for shipping and a tracking number has not generated. Once you receive your tracking number the order cannot be cancelled and instead must be returned.

Payment Methods We Accept

We accept Visa, MasterCard, American Express, Discover, and Paypal. Additionally, GiantEaglePetRx Reward points, GiantEaglePetRx egift cards and other account credits from any prior returns or refunds are also acceptable forms of payment.

We’re sorry but we cannot accept PayPal as a payment option for prescription medications.

All prices are shown and charged in U.S. dollars.

Do I have to set up an account to order online?

Yes. An account must be set up online in order to place your order. If you would like to do otherwise, you can contact us by phone (888-320-1381) and place your order with a customer care team member.

Is my credit/debit card charged when the order gets placed?

No, GiantEaglePetRx only holds an authorization on credit/debit card but the card is not charged until your order has been shipped.

How quickly will my order ship from your facility?

Orders with only over-the-counter (OTC) products generally ship within 24 business hours after we receive the order.

Rx orders generally ship 24-72 business hours after we receive the authorization for the Rx item(s) from your Pet’s Vet.

Orders with both Rx and OTC items will ship once the Rx item has been authorized by your Pet’s Vet.

My pet's medication is running low. How fast will I receive it?

We recommend selecting the overnight shipping option for a guaranteed delivery date. There are many variables that may alter the delivery time of a shipment and that is why we recommend the guaranteed overnight method.

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